Asset Details

Project Overview

Background

Redesign the Asset Details experience from the ground up — aligning with design system to deliver a cleaner, smarter, and more scalable interface.

The new Asset Details Dashboard gives users a clear, unified view — showing everything from performance trends to maintenance history and operational status, all in one place. To enable maintenance and reliability engineers to quickly spot anomalies in their assets and to address before a breakdown.

Duration

July 2024 - September 2024

Our Challenge

Maintenance and reliability engineers manage hundreds of assets to prevent equipment breakage and work stoppage, but older tools buried critical insights in dense tables and scattered charts.‍

Our Team

• Jamie Mcatee - UX Manager

• Rob Jones - Lead UX / UI Designer

Tackling Evolving Requirements

Key Challenge

• Frequent and unpredictable changes from PMs, SMEs, and Tech POs led to constant design iterations and shifting priorities.

Problem-Solving Strategy

• Regular check-ins and feedback sessions facilitated a dynamic design process, enabling us to adapt to changing requirements and maintain a shared understanding of the project's direction.
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• I also made sure to contribute to a clear record of design decisions and requirement changes so we could maintain transparency and stay on the same page.

Simplifying Complex Data

Key Challenge

• Asset data was dense and scattered — performance metrics, maintenance history, and operational status were hard to interpret and act on quickly.

Problem-Solving Strategy

• I focused on clarity and usability by simplifying the data layout and grouping related insights.

• Ran A/B tests, concept reviews, and usability sessions to validate what worked — and fix what didn’t.

• This helped me spot data inconsistencies early and create an experience that felt smoother, smarter, and easier to navigate.

Addressing Scalability Concerns

Key Challenge

• We needed a design that could grow — handling more assets and data without slowing down or overwhelming users.

Problem-Solving Strategy

• I designed modular components that could easily scale with the system.

• Throughout, I ran usability check-ins to make sure performance stayed strong — even as complexity increased.

• This made the interface flexible enough to expand without losing clarity or speed.

Achieving Project Success

Enhanced Usability

• By streamlining the interface and aligning with the design system, we boosted user satisfaction. SUS scores came in at 84 — far above the industry average of 68.

Positive Stakeholder Feedback

• Brought key stakeholders along early and often, which helped secure buy-in and validate the design direction.

Consistent Design Language

• Followed Honeywell’s design system to align the experience — ensuring visual consistency and reinforcing the brand across the APM suite.

Closing Thoughts

Designing Through Communication

• This project really showed me how powerful open communication and adaptability can be. Staying engaged with users and stakeholders helped me boost satisfaction — and sharpen my instincts through design reviews, A/B tests, and usability sessions.

• The insights gained from this experience instilled a process that now emphasizes iterative design, user-centered feedback integration, and a clear understanding of the project's objectives in every challenge I undertake.